Help Centre
new bet FAQ — Every Question Filipino Players Actually Ask
Whether you are just getting started or you have been playing for a while, this page covers the most common questions about accounts, payments, games, the mobile app, and responsible gaming on new bet. Browse by topic below or scroll through the full list — clear, plain-English answers, no runaround.
Account & Registration
Setting Up and Managing Your new bet Account
Everything you need to know about creating an account, verifying your identity, and keeping your profile up to date on new bet.
Creating an account on new bet is free and takes only a few minutes. Head to the Register page and fill in your full name, email address, mobile number, and a secure password of your choice. Once you submit the form, a verification email will be sent to the address you provided — click the link inside to confirm your account. After email verification, you may be asked to complete a quick identity check as required by Philippine regulations before making your first deposit. The entire process is fully mobile-friendly, so you can sign up directly from your smartphone without needing a desktop computer.
To comply with Philippine regulations, new bet requires players to verify their identity before processing withdrawals. Accepted documents include a government-issued photo ID such as a Philippine passport, SSS card, UMID, driver's licence, or PhilSys national ID. You will also need to provide proof of address — a recent utility bill, bank statement, or government letter dated within the last three months is acceptable. Documents should be clear, fully visible, and unedited; blurry or cropped images will be rejected and you will need to resubmit. The verification process is typically completed within 24 hours, and you will receive an email notification once your account has been approved.
No — each player is permitted to hold only one account on new bet. Creating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being suspended and any balances being forfeited. If you have accidentally created a duplicate account, please contact our support team immediately so the issue can be resolved without penalty. If you have lost access to your original account, use the password reset option or reach out to support for assistance recovering it. Playing with a single account also ensures your VIP progress, bonus history, and transaction records are all kept in one place.
If you have forgotten your password, go to the login page and click the "Forgot password?" link below the password field. Enter the email address linked to your account and a reset link will be sent to your inbox within a few minutes. Click the link in the email and follow the on-screen instructions to set a new password. If the email does not arrive, check your spam or junk folder before requesting another reset. For security reasons, password reset links expire after a short period, so use the link promptly once you receive it.
You can update most of your account details — including your mobile number and communication preferences — directly from your account settings page once you are logged in. Changes to core identity information such as your registered name or date of birth require a support request, as these must match your verified documents. To request a name or date-of-birth correction, contact our support team and provide a copy of the relevant government-issued ID. Keeping your contact details current is important, as your registered email and mobile number are used for security alerts, withdrawal confirmations, and important account notifications. If you change your email provider, update your new bet account promptly to avoid being locked out.
Deposits & Withdrawals
Moving Money In and Out — What You Need to Know
All transactions on new bet are processed in Philippine pesos (PHP). Here are the most common questions about funding your account and cashing out your winnings.
new bet supports a range of payment methods popular with Filipino players, including GCash, Maya (formerly PayMaya), online bank transfers, and major debit and credit cards. All deposits are processed in Philippine pesos (PHP), so there are no currency conversion fees for local players. To make a deposit, log in to your account, navigate to the cashier section, select your preferred method, and enter the amount you wish to add. Most deposit methods are processed instantly, meaning your balance is updated in real time and you can start playing straight away. Minimum and maximum deposit limits vary by payment method and are displayed clearly in the cashier before you confirm your transaction.
Withdrawal processing times depend on the method you choose and whether your account has been fully verified. For e-wallets such as GCash and Maya, withdrawals are typically processed within a few hours once approved. Bank transfers may take one to three business days depending on your bank. Before your first withdrawal can be processed, your identity verification must be complete — this is a one-time requirement. Once verified, subsequent withdrawals are handled more quickly. If your withdrawal has been pending for longer than the expected timeframe, contact our support team with your transaction reference number and they will investigate promptly.
Yes — minimum withdrawal amounts apply and vary by payment method. The minimum is displayed in the cashier section when you select your preferred withdrawal option, so you will always know the exact threshold before submitting a request. There is no maximum limit on withdrawals for fully verified accounts, though very large amounts may be subject to additional review as part of our standard security procedures. Withdrawals can only be made to a payment method that has been previously used to deposit, or to a bank account registered in your name — this is a security measure to prevent fraud. If you have any questions about limits specific to your account, our support team is available around the clock.
A declined deposit can happen for several reasons, most of which are straightforward to resolve. The most common causes include insufficient funds in your e-wallet or bank account, your card issuer blocking online gaming transactions, or entering incorrect payment details. Some banks in the Philippines require you to enable online or international transactions before they can be used for gaming platforms — check your banking app or contact your bank to confirm this setting. If your deposit was declined but the amount was deducted from your account, do not worry — these funds are typically returned within one to five business days depending on your payment provider. Contact our support team with the transaction details and they will help you track the status.
Games & Betting
What's in the Lobby and How the Games Work
From slots to live tables, here is what Filipino players most often ask about the game catalogue, fairness, and how to get the most out of every session.
new bet offers a wide catalogue of entertainment options designed for Filipino players, including video slots, classic slots, live dealer casino games, table games such as baccarat and roulette, and sports betting markets. The Game lobby is the central hub where you can browse the full catalogue, filter by category, and search for specific titles. Live dealer tables are hosted by professional dealers in real time, giving you an authentic casino-style experience from your phone or computer. The Slots section features hundreds of titles from leading game providers, with a range of themes, volatility levels, and jackpot sizes to suit every type of player. New games are added regularly, so there is always something fresh to explore.
Yes — all games on new bet use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our game providers are licensed and regularly audited by recognised independent testing laboratories to verify the fairness and accuracy of their RNG systems. Return-to-Player (RTP) percentages for each slot title are available in the game information panel, so you can make informed choices about which games to play. Live dealer games are conducted in real time with physical cards and wheels, adding an additional layer of transparency. We are committed to providing a fair and trustworthy gaming environment for all players in the Philippines.
Many slot titles and table games on new bet offer a demo or free-play mode that lets you explore the game mechanics, features, and paytable without risking any real money. Demo mode is a great way to get comfortable with a new game before committing your balance. To access free-play mode, simply open the game from the lobby — if a demo option is available, it will be displayed alongside the real-money play button. Note that live dealer games and sports betting markets do not have a free-play mode, as these involve real-time events and human dealers. Winnings from demo play are not real and cannot be withdrawn, but they give you a genuine feel for how the game plays.
The new bet VIP programme rewards loyal players with exclusive benefits that grow as you move up through the tiers. Every real-money wager you place contributes to your VIP progress, and as you reach new levels you unlock perks such as higher withdrawal limits, personalised bonuses, priority customer support, and invitations to exclusive events. Your current VIP tier and progress are always visible on your account dashboard so you can track exactly how close you are to the next level. The programme is designed to recognise and reward consistent play, not just high-stakes betting — so every session counts. Visit the VIP page for a full breakdown of each tier and the benefits available at every level.
Mobile App
Playing on the Go — App Questions Answered
The new bet app is built for Filipino players who prefer to play on their smartphones. Here are the most common questions about downloading, installing, and using the app.
The new bet app is available for both Android and iOS devices and can be downloaded directly from the App page. For Android users, the APK file is downloaded directly from our website — you may need to enable "Install from unknown sources" in your device settings before installing, which is a standard step for apps downloaded outside the Google Play Store. iOS users can install the app via the App Store link provided on the App page. The download file is small and the installation process takes less than a minute on most devices. Once installed, log in with your existing account credentials or register a new account directly within the app.
Yes — the new bet app is safe to download and install when obtained directly from the official App page on our website. We strongly advise against downloading the app from any third-party website or unofficial source, as these may distribute modified or malicious versions. The official app is regularly updated to include the latest security patches and performance improvements. It does not request any unnecessary device permissions — only those required for the app to function correctly, such as internet access and storage for cached data. If you are ever unsure whether a download source is legitimate, type the URL directly into your browser rather than following a link from a message or social media post.
The new bet app is optimised to run on a wide range of devices, including mid-range and older smartphones that are common among Filipino players. For Android, the app requires Android 6.0 or higher; for iOS, it requires iOS 13 or later. If your device does not meet these requirements, you can still access the full platform through your mobile browser — the new bet website is fully responsive and delivers a smooth experience on all modern smartphones without needing to install anything. For the best performance on any device, we recommend keeping your operating system updated and ensuring you have a stable internet connection, whether on mobile data or Wi-Fi.
Yes — the new bet app includes a fully functional cashier, so you can make deposits and request withdrawals directly from your phone without needing to switch to a desktop browser. All the same payment methods available on the website — including GCash, Maya, and bank transfers — are accessible within the app. Deposits made through the app are processed in real time, and your balance is updated instantly so you can start playing without delay. Withdrawal requests submitted through the app follow the same processing times as those made on the website. The app also sends push notifications to keep you updated on the status of your transactions, so you always know when a withdrawal has been approved or when a deposit has been confirmed.
Responsible Gaming
Playing Safely — Tools and Support Available to You
new bet is committed to providing a safe and responsible gaming environment for all players in the Philippines. These questions cover the tools and resources available to help you stay in control.
new bet provides a range of responsible gaming tools to help players manage their activity and stay in control of their spending. These include deposit limits, which allow you to set a maximum amount you can deposit over a daily, weekly, or monthly period. You can also set session time reminders that alert you when you have been playing for a specified length of time, helping you take regular breaks. A self-exclusion option is available for players who feel they need a longer break from gaming — this can be set for a defined period or indefinitely. All responsible gaming tools can be accessed from your account settings, and changes to limits that reduce your spending take effect immediately. Visit the Responsible Gaming page for a full overview of all available tools and external support resources.
To set a deposit limit, log in to your account and navigate to the Responsible Gaming section within your account settings. From there, select "Deposit Limits" and choose whether you want to apply a daily, weekly, or monthly cap. Enter the maximum amount in Philippine pesos (PHP) that you are comfortable depositing within that period and confirm your selection. Limits that reduce your current allowance take effect immediately, while requests to increase a limit are subject to a cooling-off period to ensure the decision is considered carefully. You can review and adjust your limits at any time from the same settings page. Setting a deposit limit is one of the most effective ways to keep your gaming within a budget you are comfortable with.
If you are concerned about your gaming habits, the most important step is to reach out for support — you do not have to manage this alone. new bet's self-exclusion tool allows you to block access to your account for a set period, giving you the space you need to step back. Our support team is available 24/7 and can activate a self-exclusion on your behalf if you prefer not to do it yourself. We also encourage players to seek help from professional organisations that specialise in gambling-related concerns — details of these resources are listed on our Responsible Gaming page. Remember that gaming should always be an enjoyable form of entertainment, and there is no shame in asking for help if it stops feeling that way.
Still Have a Question?
Our support team is available around the clock to help Filipino players with anything not covered here. You can also create an account and explore the platform for yourself — registration is free and takes just a few minutes.