new bet Privacy Policy — How We Handle Your Personal Information

When you register and use the new bet platform, we collect certain personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for identity verification purposes as required under Philippine regulations. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos (PHP) accurately and securely. When you use our platform — whether on mobile or desktop — we automatically collect technical data including your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve performance. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotions. All data collection is carried out in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission (NPC) of the Philippines.

The personal data we collect is used exclusively to operate, maintain, and improve the new bet platform for Filipino players. Your identity and financial information is used to verify your account, process transactions, and comply with our legal obligations under Philippine anti-money laundering and responsible gaming regulations. Technical and behavioural data helps us personalise your experience, recommend relevant games, and ensure that our platform performs reliably on mobile devices across all major Philippine networks. We may use your contact details to send you important account notifications, security alerts, and — where you have given your consent — promotional communications about new games, bonuses, and platform updates. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. We will never sell, rent, or trade your personal information to third parties for their own marketing purposes, and we do not share your data with any party outside of what is strictly necessary to deliver our services.

new bet shares your personal data only with trusted third-party service providers who assist us in delivering our platform — including payment processors, identity verification partners, cloud hosting providers, and customer support tools — all of whom are contractually bound to handle your data securely and only for the purposes we specify. We may disclose your information to regulatory authorities, law enforcement agencies, or government bodies in the Philippines when we are legally required to do so, including in response to valid court orders or requests from the NPC. In the event of a corporate restructuring, merger, or acquisition, your data may be transferred to the successor entity, provided that the same level of data protection is maintained. We do not transfer your personal data outside the Philippines unless adequate safeguards are in place and such transfer is permitted under applicable Philippine law. All third-party partners we work with are evaluated for their data security practices before any data sharing arrangement is established. You will be notified of any material changes to how your data is shared through updates to this Privacy Policy.

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security), and sensitive account information is stored using strong encryption at rest. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff who handle player data are trained in data protection best practices. We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, including anti-money laundering record-keeping obligations. When your data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the NPC within the timeframes prescribed by Philippine data protection regulations.

As a data subject under the Data Privacy Act of 2012, you have a number of important rights regarding your personal information held by new bet. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information in your account. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data has been processed unlawfully or that your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our Data Protection Officer through the support channels available on the platform. We will respond to all verified data subject requests within the timeframes required by applicable Philippine law.

Our platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how players interact with our site and mobile app. Essential cookies are necessary for the platform to function correctly and cannot be disabled; these include session authentication cookies and security tokens. Analytical cookies help us understand which features are most popular, how long players spend on different sections of the platform, and where technical issues may be occurring, allowing us to continuously improve the experience for Filipino users. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to serve third-party advertising or to track your activity across other websites. For a full list of the cookies we use and their purposes, please contact our support team or refer to the cookie settings panel available within your account.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players via the email address associated with their account and will update the "Last updated" date at the top of this page. Your continued use of the new bet platform after the effective date of any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled. If you have any questions about this Privacy Policy or how it applies to your account, please visit our FAQ page or reach out to our support team directly. Historical versions of this policy are available upon request by contacting our Data Protection Officer.